Customer Service

Pass Sales for 2017-2018 School Year

TRAFFIX will be selling passes for the 2017-2018 school year sometime in April or May 2017. Feel free to check back after April 1, 2017. You can sign up to be added to our notifications list by clicking this link.

Play Date Policy


To request a play date, send an email to christina.loza@firstgroup.com. Please include your child’s name and the route and stop you are asking to use. You should receive an email confirmation within 24 hours. If your request is approved, please print your email and have your child show it to the driver when boarding. If you have questions, First Student Dispatch may be reached at (925) 926-0375.

Students who are not registered TRAFFIX riders cannot ride the bus. TRAFFIX pass holders may ride on a different route or get off at a different stop if they have requested permission in writing from First Student at least two days in advance. Two days' notice is defined as two school days. For example, you must notify First Student on Monday for a play date on Wednesday (Tuesday for Thursday, Wednesday for Friday, Thursday for Monday, Friday for Tuesday). For questions on this policy, contact the Program Manager. 

No play date travel will be allowed without proper advanced permission from First Student. This is a very important student safety issue for us. We must know where all our riders are and be able to document students riding beyond their established routes or stops. We also do not want to overbook the seats on any bus. 
Welcome to TRAFFIX! Please take a moment to read relevant customer service information on office hours, play dates, lost and found, and sold out routes. For other questions about the TRAFFIX program, please read the FAQ first. If you do not find your answer there, feel free to contact the TRAFFIX Program Manager or the First Student Dispatch Office. 

Office Hours


The TRAFFIX office is open between 7:00 AM and 4:00 PM on school days. The TRAFFIX Bus Operator is First Student. First Student's Dispatch Office is open from 5:30 AM to 5:00 PM on school days.

The TRAFFIX Program Manager's email is manager@ridetraffix.com. You can also call or text: (925) 866-TRFX (8739) for general questions about the program, routes, bus passes, or other service-related inquiries. 

Lost and Found


Call the First Student Dispatch Office at (925) 926-0375 between 5:30 AM and 5:00 PM on school days. You may also call to check on a late bus or any issue relating directly to a bus or driver.

Waiting Lists for 2016-2017 School Year Sold-Out Routes


Several TRAFFIX routes are sold out for the 2016-2017 school year. If you would like to be added to the waiting list this year for a sold out route, please email the Program Manager with your name, your student's name, your address and telephone number, and the route you are seeking. You will receive an email confirmation email that your request has been received.

Questions? Email: manager@RideTRAFFIX.com; Phone: 925-866-TRFX (8739)